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5-8 Troubleshooting
User’s Guide for Select™ Platinum Series™ Printers
– Three-track: IAT formatted data (IATA data on track 1, ABA data on track 2,
and TTS data on track 3). See “Magnetic stripe encoding” on page D-1 for
more magnetic stripe information.
– NTT track: NTT formatted data on the track.
4 Remove the card from the card output stacker.
5 Test the card by passing it through a card reader that will display the data encoded
on the card. The encoded data should match the data printed on the test card.
♦
Problems with card appearance
Problems with card appearance can be the result of the following:
• Image capture tools, such as the camera
• Card creation application, which displays the image
• Limitations in technology, such as differences between how an image looks on the
monitor and how it looks after it is printed
• Printer maintenance or PC settings
Select Platinum Series printers include Datacard’s Advanced Imaging
Technology™ (AIT). Cards printed with Advanced Imaging Technology have a
different appearance than cards printed with earlier Select printers, including
those with Tru Image™.
i
- User’s Guide for 1
- Select™ Printers 1
- Regulatory compliance 2
- Trademark acknowledgments 2
- Proprietary Notice 2
- Contents 3
- Overview 7
- About this manual 8
- Audience 8
- About the Select printer 8
- Printer models 9
- 1-4 Overview 10
- Printer features 11
- 1-6 Overview 12
- 1-8 Overview 14
- 1-10 Overview 16
- Using the printer 17
- Tips for success 18
- Loading cards 19
- 2-4 Using the printer 20
- Loading the print ribbon 21
- 2-6 Using the printer 22
- Load the print ribbon 22
- Power on the printer and PC 23
- Ready button 24
- Status light 25
- Making cards 26
- Removing cards 28
- Responding to messages 29
- 2-14 Using the printer 30
- Fix a printer problem 30
- Shut down the printer and PC 30
- 2-16 Using the printer 32
- Using the printer driver 33
- Document Properties 34
- Use the Properties dialog box 35
- 3-4 Using the printer driver 36
- 3-6 Using the printer driver 38
- • Print ribbon type 39
- • Print blocking pattern 39
- • Printer type 39
- 3-8 Using the printer driver 40
- Using the Printer Toolbox 42
- Open the Printer Toolbox 43
- 3-12 Using the printer driver 44
- Exiting the Printer Toolbox 45
- 3-14 Using the printer driver 46
- Maintaining the printer 47
- Running a cleaning cycle 48
- Replace the cleaning roller 49
- 4-4 Maintaining the printer 50
- Cleaning the printer rollers 52
- 4-8 Maintaining the printer 54
- Use the duplex cleaning card 55
- Cleaning tips 56
- Cleaning the printhead 57
- Edge of the printhead 58
- Ground cable 59
- 4-14 Maintaining the printer 60
- 4-16 Maintaining the printer 62
- Troubleshooting 63
- Troubleshooting guide 64
- 5-4 Troubleshooting 66
- Make a printer test card 66
- Printer test card 67
- Windows test page 68
- Magnetic stripe test card 69
- Problems with card appearance 70
- Print module 71
- 5-12 Troubleshooting 74
- 5-14 Troubleshooting 76
- Obtaining service 78
- 5-18 Troubleshooting 80
- Before you install 81
- Installation audience 82
- General requirements 82
- Selecting the site 83
- 6-4 Before you install 84
- 6-6 Before you install 86
- Install the printer 87
- Unpacking the printer 88
- Who to call for assistance 89
- Connecting cables 90
- Connect a USB data cable 91
- 7-6 Install the printer 92
- Installing the printer driver 94
- Installation choices 95
- 7-10 Install the printer 96
- 7-12 Install the printer 98
- 7-14 Install the printer 100
- 7-16 Install the printer 102
- 7-18 Install the printer 104
- Printing sample cards 105
- Setup tips 105
- Setting printer permissions 106
- Changing optional settings 106
- 7-22 Install the printer 108
- Safety and compliance 109
- Liability statement 110
- Acknowledgments 111
- Supplies and cards 113
- Personalization supplies 114
- Supply roll storage 115
- Card specifications 115
- Card quality guidelines 117
- Cleaning supplies 118
- Replaceable cleaning sleeve 119
- Cleaning kits (optional) 120
- Magnetic stripe cleaning card 120
- Duplex cleaning card 120
- Printer driver CD-ROM 121
- Path Purpose 122
- Printer components 123
- Print ribbon cartridge 124
- Card cartridge 124
- Cleaning roller spindle 124
- Data cable 124
- Power cable 125
- Related publications 126
- PC port settings 129
- Set up two ECP parallel ports 130
- Setting parallel port values 133
- Figure C-3: Ports dialog box 135
- Setting Value 135
- • Setting USB port values 137
- • Setting serial port values 137
- Magnetic stripe encoding 141
- Magnetic stripe escapes 143
- Using magnetic stripe escapes 144
- Printer 145
- Manufacturer 145
- Encoding 145
- Syntax Example 145
- TTS (Thrift Third Standard) 146
- NTT character set 147
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