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ImageCard® andUltraGrafix® SeriesJune 2000Part No. 526945-001User’s Guide for Express™ and Select™ Class Printers

Overview1-5User’s Guide for Express™ and Select™ Class PrintersFigure 1-4: Front of the Express or Select printerFront of the printerFind the followin

C-7User’s Guide for Express™ and Select™ Class Printers2 Double-click the System icon. The System Properties dialog box appears.3 Select the Device Ma

C-8User’s Guide for Express™ and Select™ Class PrintersFigure C-4: Device Manager tab of System Properties dialog box4 Click the Plus sign + next to P

C-9User’s Guide for Express™ and Select™ Class PrintersFigure C-5: Settings dialog box7 Select the Port Settings tab.8 Select the following settings:9

User’s Guide for Express™ and Select™ Class PrintersDDMagnetic stripe encodingThis appendix describes the characters you can encode on a magnetic stri

D-2User’s Guide for Express™ and Select™ Class PrintersNTT character setThe maximum field length for NTT (Nippon Telephone & Telegraph) format is

D-3User’s Guide for Express™ and Select™ Class PrintersMagnetic Stripe settings used by the Express or Select printerThe following table presents tech

User’s Guide for Express™ and Select™ Class PrintersIndexAAC power 1-8AdministratorWindows NT C-3advanced setup 3-6, 5-15applicationcards 3-8autodetec

2User’s Guide for Express™ and Select™ Class Printerserrorsfixing 3-10, 6-1exception card slot 1-5Ffaded cards 6-5fixing problems 3-10, 6-1fuse B-10Hh

3IndexUser’s Guide for Express™ and Select™ Class Printersportconnecting 2-4ECP capable parallel port 1-9, 2-4, C-1parallel 2-4PC requirement 1-9smart

4User’s Guide for Express™ and Select™ Class PrintersQqualitycards B-2printing 6-2supplies B-2troubleshooting 6-1Rready button 1-6, 2-16recommended su

1-6OverviewUser’s Guide for Express™ and Select™ Class PrintersCard output stackerThe card output stacker holds the cards after they have been process

5IndexUser’s Guide for Express™ and Select™ Class PrintersWindows NTautodetect print ribbon 5-3Default Document Properties 3-3install printer driver 2

Overview1-7User’s Guide for Express™ and Select™ Class PrintersFigure 1-5: Internal parts of the Express or Select printerDuplex module and doorOn the

1-8OverviewUser’s Guide for Express™ and Select™ Class PrintersBack of the printerFigure 1-6 shows the back of the Express or Select Class printer:Fig

Overview1-9User’s Guide for Express™ and Select™ Class PrintersTo support the printing speed that the Express or Select printer can deliver, the PC mu

User’s Guide for Express™ and Select™ Class Printers22Getting startedThis section describes how to install and set up the Datacard® Express™ or Select

2-2Getting startedUser’s Guide for Express™ and Select™ Class Printers•Place the Express or Select printer in a clean office environment, protected fr

Getting started2-3User’s Guide for Express™ and Select™ Class Printers Environmental requirementsThe Express or Select printer requires the followin

2-4Getting startedUser’s Guide for Express™ and Select™ Class Printers4 Remove the accessories box (step 2 in Figure 2-1).5 Open the top of the packin

Getting started2-5User’s Guide for Express™ and Select™ Class PrintersThe interface cable must be a shielded, Type C, IEEE 1284 parallel port cable, u

iiUser’s Guide for Express™ and Select™ Class PrintersPlease note and heed the WARNING and CAUTION labels that have been placed on the equipment for y

2-6Getting startedUser’s Guide for Express™ and Select™ Class PrintersThe printer power supply automatically adjusts to the voltage of the input power

Getting started2-7User’s Guide for Express™ and Select™ Class PrintersFigure 2-4: Load cards into the card cartridge4 Replace the card cartridge into

2-8Getting startedUser’s Guide for Express™ and Select™ Class PrintersRemove the print ribbon cartridge1 Lift the top cover, as shown in Figure 2-6.Fi

Getting started2-9User’s Guide for Express™ and Select™ Class PrintersLoad the print ribbon1 If used print ribbon is in the printer, remove the used r

2-10Getting startedUser’s Guide for Express™ and Select™ Class Printers4 If you are installing the print ribbon for the first time be sure to print a

Getting started2-11User’s Guide for Express™ and Select™ Class PrintersThe PC can be powered on before the printer; however, you should wait a few min

2-12Getting startedUser’s Guide for Express™ and Select™ Class Printers– A Version Conflict dialog might appear as the installer copies files. Select

Getting started2-13User’s Guide for Express™ and Select™ Class Printers2 Be sure you are logged in to the Windows NT system as the administrator befor

2-14Getting startedUser’s Guide for Express™ and Select™ Class Printersc Select the print ribbon type before print a test card. See “Working with prin

Getting started2-15User’s Guide for Express™ and Select™ Class PrintersMaking and evaluating test cardsYou can make two types of test cards.•Printer t

iiiUser’s Guide for Express™ and Select™ PrintersContentsChapter 1: Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1A

2-16Getting startedUser’s Guide for Express™ and Select™ Class Printers4 Release the Ready button. You hear a series of tones.Allow 30 to 60 seconds f

Getting started2-17User’s Guide for Express™ and Select™ Class PrintersSee “Magnetic stripe encoding” on page D-1 for more information about magnetic

2-18Getting startedUser’s Guide for Express™ and Select™ Class PrintersFigure 2-15: Windows test page, landscape orientationThe Windows test page has

User’s Guide for Express™ and Select™ Class Printers33Using the printerThis chapter provides information to help you run the Express or Select printer

3-2Using the printerUser’s Guide for Express™ and Select™ Class Printers•Permissions for other users of the PCThe Express or Select printer driver pro

Using the printer3-3User’s Guide for Express™ and Select™ Class PrintersUse the Default Document Properties dialog boxMake sure the printer power is o

3-4Using the printerUser’s Guide for Express™ and Select™ Class Printers6 If you make changes, or if this is the first time you have viewed the Docume

Using the printer3-5User’s Guide for Express™ and Select™ Class PrintersFigure 3-3: Express or Select Properties dialog box, Windows 985 Select the ta

3-6Using the printerUser’s Guide for Express™ and Select™ Class PrintersUse the Help button on the Status dialog box for more information about each w

Using the printer3-7User’s Guide for Express™ and Select™ Class PrintersFigure 3-5: Status dialog boxViewing Status Monitor informationThe Status dia

ivUser’s Guide for Express™ and Select™ PrintersChapter 5: Advanced Information . . . . . . . . . . . . . . . . . . . . . . . 5-1Reinstalling the pri

3-8Using the printerUser’s Guide for Express™ and Select™ Class PrintersThe Quit Diagnostics button on the Status tab changes the Express or Select pr

Using the printer3-9User’s Guide for Express™ and Select™ Class Printers– Set the magnetic stripe format and coercivity if you plan to encode magnetic

3-10Using the printerUser’s Guide for Express™ and Select™ Class PrintersYou can remove cards when the printer power is on or off. You can remove card

Using the printer3-11User’s Guide for Express™ and Select™ Class Printerserror without the assistance of your service representative because you might

3-12Using the printerUser’s Guide for Express™ and Select™ Class PrintersShut down the printer and system1 Make sure all cards have completed processi

User’s Guide for Express™ and Select™ Class Printers44Maintaining the printerThis chapter provides information to help you maintain the Express™ or Se

4-2Maintaining the printerUser’s Guide for Express™ and Select™ Class Printers3 Insert the printer cleaning card near the bottom of the card cartridge

Maintaining the printer4-3User’s Guide for Express™ and Select™ Class Printerscleaning card once a month or when problems occur, such as repeated card

4-4Maintaining the printerUser’s Guide for Express™ and Select™ Class Printers7 Replace the card cartridge. Push the bottom of the card cartridge unti

Maintaining the printer4-5User’s Guide for Express™ and Select™ Class Printers4 Remove the used magnetic stripe cleaning card. The card can be used ag

vUser’s Guide for Express™ and Select™ PrintersCard material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3New cards preferr

4-6Maintaining the printerUser’s Guide for Express™ and Select™ Class PrintersdClick “Pick Motor test” and then click the Start button.e Repeat steps

Maintaining the printer4-7User’s Guide for Express™ and Select™ Class Printers9 Print a card to verify the quality of printing. You can print a Window

4-8Maintaining the printerUser’s Guide for Express™ and Select™ Class PrintersRemove the printhead cartridgeDo not touch the printing edge of the prin

Maintaining the printer4-9User’s Guide for Express™ and Select™ Class PrintersFigure 4-10: Remove or replace the printhead cable♦Replace the printhead

4-10Maintaining the printerUser’s Guide for Express™ and Select™ Class PrintersBe sure that the tabs on the back of the printhead cartridge fit into t

User’s Guide for Express™ and Select™ Printers55Advanced InformationThis chapter describes advanced tasks you might perform using the printer driver.

5-2Advanced InformationUser’s Guide for Express™ and Select™ Printers5 When the confirmation prompt appears, select Yes to delete the existing printer

Advanced Information5-3User’s Guide for Express™ and Select™ Printers– If you use a print ribbon with a topcoat (T) panel, select the topcoat pattern

5-4Advanced InformationUser’s Guide for Express™ and Select™ Printers10 Make sure the printer has a unique name on the PC. If you change the printer n

Advanced Information5-5User’s Guide for Express™ and Select™ Printers If you downloaded the driver from the Internet, you can delete the folders creat

User’s Guide for Express™ and Select™ Class Printers11OverviewThis chapter presents the following:•The purpose of this manual•Who should use this manu

5-6Advanced InformationUser’s Guide for Express™ and Select™ Printers•View the title bar of messages for the name of the printer to which the message

Advanced Information5-7User’s Guide for Express™ and Select™ PrintersPrinter and PC setupThis section shows the components you need to use the Express

5-8Advanced InformationUser’s Guide for Express™ and Select™ PrintersInstalling the printer driver on the client PCIf an Express Class, Select Class,

Advanced Information5-9User’s Guide for Express™ and Select™ PrintersPerform management tasks at the host PCThe user at the host PC has more control o

5-10Advanced InformationUser’s Guide for Express™ and Select™ Printersguidance of your service representative. See“Starting or quitting diagnostics” o

Advanced Information5-11User’s Guide for Express™ and Select™ PrintersChanging the type of print ribbonWhen you change the type of print ribbon you us

5-12Advanced InformationUser’s Guide for Express™ and Select™ Printers•You decide to implement a two-step printing process. You might decide to pre-pr

Advanced Information5-13User’s Guide for Express™ and Select™ Printers11 When the batch is complete, install the color printhead (if needed), change t

5-14Advanced InformationUser’s Guide for Express™ and Select™ Printersa higher intensity than larger characters. See Help for the Printhead tab for de

Advanced Information5-15User’s Guide for Express™ and Select™ PrintersYou must use the PC to which the printer is connected to change operational sett

1-2OverviewUser’s Guide for Express™ and Select™ Class PrintersAbout this manualThis manual provides detailed information about the Datacard® Express™

User’s Guide for Express™ and Select™ Class Printers66TroubleshootingThis chapter explains how to troubleshoot the Express or Select printer and how t

6-2TroubleshootingUser’s Guide for Express™ and Select™ Class Printers3Check “Setup tips” on page 2-14 to make sure the PC and printer are set up corr

Troubleshooting6-3#Obtain guidance from service before performing this task.User’s Guide for Express™ and Select™ Class PrintersPart of the printed ca

6-4Troubleshooting#Obtain guidance from service before performing this task.User’s Guide for Express™ and Select™ Class PrintersOne color panel is not

Troubleshooting6-5#Obtain guidance from service before performing this task.User’s Guide for Express™ and Select™ Class PrintersCard is printed upside

6-6Troubleshooting#Obtain guidance from service before performing this task.User’s Guide for Express™ and Select™ Class PrintersThe printed card shows

Troubleshooting6-7#Obtain guidance from service before performing this task.User’s Guide for Express™ and Select™ Class PrintersTopcoat applied using

6-8Troubleshooting#Obtain guidance from service before performing this task.User’s Guide for Express™ and Select™ Class PrintersThe topcoat shows band

Troubleshooting6-9User’s Guide for Express™ and Select™ Class PrintersObtaining serviceFor repair assistance, contact your service representative. Pla

6-10TroubleshootingUser’s Guide for Express™ and Select™ Class PrintersFigure 6-3: Pack an E or S printer for shipping10 Place the protective box for

Overview1-3User’s Guide for Express™ and Select™ Class Printers•Smart card module. The smart card module is available with a contact coupler. The Sele

Troubleshooting6-11User’s Guide for Express™ and Select™ Class PrintersFigure 6-4: Pack an S2 printer for shipping14 Close the shipping carton (step 5

User’s Guide for Express™ and Select™ PrintersAASafety and complianceThis appendix presents:• Regulatory compliance information• Safety information• T

A-2User’s Guide for Express™ and Select™ PrintersLiability statementThis Datacard™ product has been built to the high standards of Datacard Corporatio

A-3User’s Guide for Express™ and Select™ PrintersAcknowledgmentsMicrosoft, Windows NT, and Windows are trademarks or registered trademarks of Microsof

User’s Guide for Express™ and Select™ PrintersBBSupplies and cardsThis appendix describes specifications, part numbers, and handling for:• Personaliza

B-2User’s Guide for Express™ and Select™ PrintersWhen you use a monochrome print ribbon, use a printhead designed for optimal monochrome printing. See

B-3User’s Guide for Express™ and Select™ PrintersCard sizeUse CR-80 size cards with the following nominal dimensions:Actual card thickness can vary by

B-4User’s Guide for Express™ and Select™ PrintersPre-punched cardsYou can use prepunched cards with the Express or Select printer. Figure B-2 shows wh

B-5User’s Guide for Express™ and Select™ Printers•If you drop a card on the floor, do not insert it into the Express or Select printer.Card storageThe

B-6User’s Guide for Express™ and Select™ PrintersDuplex cleaning cardUse the duplex cleaning card if the printer has automatic two-sided printing. The

1-4OverviewUser’s Guide for Express™ and Select™ Class PrintersFigure 1-2: E and S models of the Express or Select printerFigure 1-3 shows the S2 mod

B-7User’s Guide for Express™ and Select™ PrintersPrinter componentsThe Express or Select printer has a replaceable printhead. In addition, you can ord

B-8User’s Guide for Express™ and Select™ PrintersFigure B-7: Interface cablePower cordThe Express or Select printer uses one of the following power co

B-9User’s Guide for Express™ and Select™ PrintersPrint ribbon cartridgeThe print ribbon cartridge is part number 555545-999.Be sure to change the prin

B-10User’s Guide for Express™ and Select™ PrintersFuseThe fuse, located in the power receptacle, is part number 804960-017.Figure B-12: Power receptac

User’s Guide for Express™ and Select™ Class PrintersCCPC settingsThis appendix provides information about the PC on which the Express or Select printe

C-2User’s Guide for Express™ and Select™ Class PrintersSetting up two ECP parallel ports1 Follow the instructions provided with the port to install it

C-3User’s Guide for Express™ and Select™ Class Printers8 Click OK on the Printer Port (LPT2) Properties dialog box and on the System Properties dialog

C-4User’s Guide for Express™ and Select™ Class Printers•Allow users to use all features of the printer and driver, including messages. (Messages infor

C-5User’s Guide for Express™ and Select™ Class PrintersSet the serial port on Windows NT1 From the Start menu, select Settings and then Control Panel.

C-6User’s Guide for Express™ and Select™ Class Printers6 When the settings are correct, click OK to save settings and close the dialog box.♦ PC settin