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Troubleshooting
6-3
#
Obtain guidance from service before performing this task.
User’s Guide for Express™ and Select™ Class Printers
Part of the printed card is
blank.
Cards might not meet
specifications.
Cards might be dirty.
The printhead cartridge
might not be installed
properly
Obtain and use a different
supply of cards. See
Appendix B.
Increase the frequency of
cleaning. See Chapter 3.
Run a cleaning card. See
Chapter 4.
Remove and reinstall the
printhead cartridge. See
Chapter 4.
#
The leading or trailing
edge of the printed card is
not the expected color.
Cards might be slipping in
the card track.
Two cards might have
been picked.
The print ribbon might not
be Datacard-
recommended.
The ribbon registration
might be incorrect.
Use a printer cleaning
card, then clean the
rollers. See Chapter 4.
Fan cards before inserting
them in the card cartridge.
Obtain and use Datacard-
recommended print
ribbon. See Appendix B.
Contact your service
representative.
No image is printed on the
card or the printing in very
light.
The ribbon is loaded
incorrectly.
The printhead cartridge
cable might be loose.
The printhead cable or
printhead cartridge might
be damaged.
Remove and replace the
ribbon. See Chapter 2.
Power off the printer.
Make sure the printhead
cable is securely
connected. See
Chapter 4.
Replace the printhead.
See Chapter 4.
#
If the problem persists,
contact your service
representative.
Table 6-1: Print quality problems
What you see Possible causes Solutions
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