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8-14 Troubleshooting
#
Obtain guidance from service before performing this task.
User’s Guide for the ImageCard® IV Printer
The printed card shows
small unprinted spots.
The card is scratched, the
card surface is uneven, or
the card edge has burrs.
The printer rollers might
be dirty.
The printer might need
cleaning.
The cleaning mechanism
might not be operating
often enough.
If the problem occurs
frequently, obtain and use
a different supply of cards.
See Appendix A.
Run a cleaning card. See
Chapter 7.
Clean the inside of the
printer. See Chapter 7.
Increase the frequency of
cleaning. See Chapter 6.
The printed card shows
wavy lines along the
length of the card
(woodgrain).
The printhead intensity
setting is too high.
The print ribbon is not
loaded correctly.
The printhead is not
aligned correctly.
Lower the printhead
intensity. See the e-
Guide.
#
Load the print ribbon
again. Make sure the
cartridge is firmly seated.
See Chapter 4.
Contact your service
representative.
The printed card shows
lighter or darker bands
across the width.
The printhead intensity
setting is too low.
Increase the printhead
intensity setting. See the
e-Guide.
#
Table 8-1: Print quality problems
What you see Possible causes Solutions
- ImageCard® Series 1
- User’s Guide for the 1
- ImageCard® IV Printer 1
- Liability statement 2
- Regulatory compliance 2
- Trademark acknowledgments 2
- Proprietary Notice 2
- Contents 3
- Overview 7
- About this manual 8
- Audience 8
- Serial numbers 8
- ICIV060U 9
- 1-4 Overview 10
- ImageCard IV printer options 11
- 1-6 Overview 12
- How the printer works 14
- Who to call for assistance 16
- Getting started 17
- General requirements 18
- Selecting the site 18
- Physical requirements 19
- Unpacking the printer 20
- ICIV056U 22
- Supplies, parts, and tools 23
- Setting up the printer 25
- Connecting the printer 26
- ICIV054U 27
- Unlocking the cover 28
- Loading cards 29
- Card input 30
- Card pusher 30
- Set the debower 31
- 3-8 Setting up the printer 32
- Set the card separator 33
- ICIV064U 33
- Guide roller 34
- Installing the printer driver 35
- Installation choices 35
- 3-12 Setting up the printer 36
- 3-14 Setting up the printer 38
- 3-16 Setting up the printer 40
- Printing sample cards 42
- Setup tips 42
- Changing optional settings 43
- Setting printer permissions 44
- 3-22 Setting up the printer 46
- Loading supplies 47
- Change the print ribbon 48
- 4-4 Loading supplies 50
- Changing the cleaning tape 51
- 4-6 Loading supplies 52
- 4-8 Loading supplies 54
- • Remove the supply cartridge 55
- Removing the supply cartridge 56
- Load supply in the cartridge 57
- 4-12 Loading supplies 58
- Replace the overlay cartridge 58
- 4-14 Loading supplies 60
- Remove the topcoat cartridge 60
- Load topcoat in the cartridge 61
- 4-16 Loading supplies 62
- Replace the topcoat cartridge 62
- 4-18 Loading supplies 64
- Using the printer 65
- Buttons and lights 66
- Power button 66
- Ready butto 66
- Power light 67
- Status light 67
- 5-4 Using the printer 68
- Power on the printer and PC 68
- Panel lights 69
- 5-6 Using the printer 70
- Make an exception card 70
- Print from a PC application 71
- 5-8 Using the printer 72
- Operating tips 73
- While making cards… 73
- Card production rate 73
- 5-10 Using the printer 74
- Card features 75
- Interrupted printing 75
- 5-12 Using the printer 76
- ICIV003U 77
- 5-14 Using the printer 78
- Remove rejected cards 78
- Fix a printer problem 79
- 5-16 Using the printer 80
- Shut down the printer and PC 80
- Document Properties 84
- 6-4 Using the printer driver 86
- Use the Properties dialog box 86
- 6-6 Using the printer driver 88
- 6-8 Using the printer driver 90
- 6-10 Using the printer driver 92
- Icon Description Indicates 93
- 6-12 Using the printer driver 94
- Open the Printer Toolbox 94
- Exiting the Printer Toolbox 95
- 6-14 Using the printer driver 96
- Changing operational settings 97
- Process for changing settings 98
- Using the printer driver 100
- Maintaining the printer 101
- 7-2 Maintaining the printer 102
- Run a cleaning card 102
- 7-4 Maintaining the printer 104
- 7-6 Maintaining the printer 106
- Debower roller 107
- Supply tracke 107
- 7-8 Maintaining the printer 108
- Clean card trays and cavities 108
- Clean the printhead 109
- 7-10 Maintaining the printer 110
- • Cleaning pen 111
- 7-12 Maintaining the printer 112
- ICIV085U 113
- 7-14 Maintaining the printer 114
- Clean the heated roller 114
- 7-16 Maintaining the printer 116
- Side pin 117
- 7-18 Maintaining the printer 118
- 7-20 Maintaining the printer 120
- Troubleshooting 123
- 8-2 Troubleshooting 124
- Problem Location 125
- 8-4 Troubleshooting 126
- Make a printer test card 126
- Printer test card 127
- 8-6 Troubleshooting 128
- Windows test page 129
- Magnetic stripe test card 130
- Problem Troubleshooting 131
- Print station 132
- 8-12 Troubleshooting 134
- 8-14 Troubleshooting 136
- 8-16 Troubleshooting 138
- Optional topcoat station 140
- What you see 141
- Possible causes Solutions 141
- Optional overlay station 142
- Jane Doe 143
- 8-22 Troubleshooting 144
- When to obtain service 145
- 8-24 Troubleshooting 146
- Pack the printer 146
- 8-26 Troubleshooting 148
- Safety and compliance 149
- Notice for Taiwan and China 150
- Notice for Japan 150
- Card Coupler 150
- Safe environment 151
- Safe human interface 151
- Supplies and cards 153
- Print ribbons 154
- Laminate material 156
- Authentic 157
- Topcoat material 158
- Supply roll storage 158
- Card specifications 159
- StickiCards 160
- Contactless smart cards 160
- Pre-punched cards 160
- Card quality guidelines 161
- Card storage specifications 162
- Cleaning tape 162
- Cleaning card 162
- Cleaning pen 162
- Heated roller cleaning stick 163
- Path Purpose 164
- Printhead cartridge 165
- Print ribbon cartridge 166
- Interface cable 167
- Power cable 167
- Smart card cable 167
- Overlay cartridge 168
- Topcoat cartridge 169
- Spool cap 170
- Optional key 170
- Tray latching pin 171
- Card input tray 171
- Card output tray 172
- Cleaning tape cartridge 173
- PC port settings 175
- Set up two ECP parallel ports 176
- Setting parallel port values 178
- Figure C-2: Ports dialog box 179
- Setting Value 180
- • Setting serial port values 181
- Magnetic stripe encoding 185
- Using magnetic stripe escapes 188
- Printer 189
- Manufacturer 189
- Encoding 189
- Syntax Example 189
- TTS (Thrift Third Standard) 190
- 191
- Related publications 193
- Laminate material default 195
- Temp Speed Pressure 196
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